Pharmacy Operations Specialist (PharmD)

The role

You will support health system customers through implementation and long-term adoption of an AI-powered digital pharmacy platform. You will act as a clinical and operational subject matter expert to configure workflows, deliver training, and drive customer success.

What you will do

• Support implementations as the clinical and operational subject matter expert
• Facilitate discovery sessions to understand workflows and operational requirements
• Configure and validate the platform against customer-specific pharmacy workflows
• Deliver training to pharmacist and technician end-users
• Participate in customer onsites, virtual meetings, and calls
• Prepare customer-facing materials including training guides and onboarding documentation
• Serve as the voice of the customer internally to inform the Product roadmap
• Support ongoing customer relationships and maximize adoption
• Support regular business reviews with health system pharmacy leadership
• Identify and pursue expansion opportunities in partnership with Sales and Customer Success

Required qualifications

• PharmD required
• 3–5+ years of experience working for a health system pharmacy in infusion strategy, operations and/or services, home infusion, and/or ambulatory infusion required
• Experience using Epic or Cerner EHRs
• Proven ability to engage credibly with pharmacy leaders
• Experience owning and nurturing customer relationships
• Strong project management and organizational skills
• Clear, professional communicator in writing and in meetings
• Proactive, ownership-oriented mindset
• Proficiency with standard productivity and project management tools (e.g., Google Workspace, Slack, Microsoft Office)

Nice to have

• Experience with health system specialty and/or outpatient pharmacy workflows
• Experience at an early stage or growth stage healthcare technology company that supports health system customers
• Experience implementing healthcare SaaS, clinical informatics, or pharmacy systems
• Familiarity with customer success methodologies, health scoring, or CRM tools (e.g., Salesforce, Gainsight)
• Familiarity with Atlassian products (Jira, Confluence) or Agile development processes

About the company

Foundation Health is an AI operating system for pharmacy built to streamline specialty pharmacy workflows. The company aims to use AI to handle routine tasks so clinicians can focus on patients.