Enterprise Customer Success Manager

The role

You will be a strategic partner helping large and complex customers achieve business outcomes through compliance and safety solutions. You will drive retention, expansion, and value realization for a portfolio of enterprise accounts.

What you will do

• Lead strategic relationships with a portfolio of enterprise accounts, driving adoption, retention, and growth.
• Develop and execute account plans aligned with customer goals and business outcomes.
• Partner cross-functionally with Sales, Product, Marketing, Implementation, and Support.
• Conduct regular executive business reviews to assess progress, demonstrate ROI, and identify expansion opportunities.
• Monitor account health and proactively address risk indicators through targeted engagement and mitigation plans.
• Contribute to scaling initiatives that improve customer success processes, tools, and programs.

Required qualifications

• 5–7 years of experience in Customer Success, Account Management, or a related role in a SaaS environment.
• Adept at managing enterprise portfolios, driving measurable results, and leading strategic account planning.
• Skilled at building trust with senior stakeholders across HR, Compliance, Safety, and Procurement.
• Data-driven, collaborative, and skilled at translating customer objectives into tangible business outcomes.

Nice to have

• Experience supporting compliance, logistics, or transportation clients.
• Understanding of DOT compliance across multiple modalities (FMCSA, PHMSA, etc.) and how it connects to technology adoption and customer workflows.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• 401(k) with company match
• Paid time off
• Holidays
• Wellness programs
• Employee assistance program

About the company

Foley is a modern SaaS company with an all-in-one, AI-ready platform that helps transportation, construction, distribution, and utility businesses operate faster, smarter, and safer.