Mid-Market Customer Success Manager

The role

The Customer Success Manager acts as a strategic advisor for a portfolio of mid-market customers. This person will drive adoption, ensure renewals, and identify expansion opportunities for Foley.io solutions.

What you will do

• Manage a portfolio of mid-market accounts and build relationships with decision-makers.
• Drive adoption of Foley.io solutions to ensure measurable ROI.
• Monitor account health and develop action plans to mitigate churn.
• Partner with Sales to execute expansion opportunities.
• Collaborate with Product, Marketing, and internal teams to deliver customer feedback.
• Lead executive business reviews and strategic account planning.
• Contribute to special projects and initiatives to improve processes and customer experience.
• Leverage Planhat to manage account health and track success metrics.

Required qualifications

• 3+ years of Customer Success experience in a SaaS environment.
• Track record of driving retention, reducing churn, and achieving NRR targets.
• Ability to build strategic relationships with senior stakeholders.
• Excellent verbal and written communication, presentation, and negotiation skills.
• Strong cross-departmental collaboration and communication skills in a fully remote environment.
• Strong analytical and decision-making skills.
• Comfort and curiosity using agentic workflows and AI tools.

Nice to have

• Experience with mid-market customers.
• Experience in a compliance, regulated-industry, or vertical SaaS environment.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• 401(k) with company match
• Paid time off and holidays
• Wellness programs
• Employee assistance program

About the company

Foley is a modern SaaS company with an AI-ready platform for transportation, construction, distribution, and utility businesses. They focus on helping safety-sensitive industries hire, stay compliant, and manage risk.