Technical Customer Success Manager (UK)

The role

You will be the primary point of contact for a cohort of UK SMB customers. You will own their success, satisfaction, and retention by building relationships and implementing or improving their setups.

What you will do

• Own a portfolio of UK SMB customers across their full lifecycle
• Build relationships, surface value, and find new use cases for AI agents
• Support customers in setting up their AI assistant
• Implement workflows for medium complex cases
• Coordinate with developers for advanced setups
• Run check-ins and proactive calls based on usage signals
• Maximize the value generated from each customer in your portfolio
• Spot churn risks early and act on them
• Manage activity autonomously in HubSpot

Required qualifications

• 2–5 years in Customer Success, Account Management, Forward Deployment Engineer or a technical client-facing SaaS/B2B role
• Native-level or C2 English
• Structured, autonomous, results-driven
• Build trust easily with customers, by phone or video
• Take initiative, test, iterate, and don't wait to be told what to do
• Comfortable with CRM (ideally HubSpot) and data-driven workflows
• Willing to relocate to Vienna for 1–2 months initially

Nice to have

• Strong technical understanding — comfortable understanding API documentation and error logs to troubleshoot customer setup issues independently
• Experience with tools like n8n, make.com, codex or similar
• An affinity for tech / AI products

Benefits

• Equity
• Equipment of your choice
• Regular team offsites

Before you apply

• 15 min intro call
• 30 min skill interview
• 20 min culture call with our Founders
• Please send your CV in English

About the company

fonio.ai is a market leader in AI agents for SMBs. They serve 10,000+ customers and move fast, take ownership, and give direct feedback.