Forward Deployed Engineer - Italian

The role

You will work at the intersection of product and customer setups for the Italian market. You will capture requirements, implement setups in production, and manage integrations and automations.

What you will do

• Capture customer requirements and translate them into concrete implementation plans
• Build and roll out fonio setups in production: workflows, logic, prompts, guardrails
• Implement integrations with third-party systems (APIs, webhooks, CRM, calendar, ticketing, etc.)
• Develop smaller features and glue code to cleanly map customer cases
• Debug under production conditions: calls, flows, edge cases, fast fixes
• Build reusable templates and deployment playbooks to make setups scalable
• Deliver product feedback: bring pain points and feature gaps to the team

Required qualifications

• Solid coding skills
• Strong understanding of AI systems and LLMs (prompting, tool-use, RAG, failure modes)
• Workflow thinking: translate complex processes into robust, testable flows
• Experience with APIs, webhooks, auth, and common integration patterns
• Cloud fundamentals: deployments, observability, debugging in production
• Highly pragmatic working style
• Italian at native or near-native level
• English fluent

Nice to have

• Voice/Telephony
• n8n
• TypeScript/Python
• SQL
• monitoring/tracing
• GDPR

Benefits

• Competitive salary
• Equity
• 100% Remote
• 100% Focus Time (no regular meetings)
• Unlimited budget when the ROI is right

Before you apply

• Please send your CV in English

About the company

fonio.ai is a market leader in AI agents for SMBs. They serve 10,000+ customers and provide phone agents, WhatsApp, web chat, email, and a full AI phone system.