Junior Customer Success Manager (FR, ES, IT)

The role

You will manage the onboarding process for new customers in France, Spain, and Italy. You will set up, test, and fine-tune AI assistants to ensure they are live on customer phone lines.

What you will do

• Run onboarding calls with new customers in France, Spain and Italy
• Translate customer business into a working setup including prompt, knowledge base, call transfers, notifications and integrations
• Test and fine-tune assistants until they are ready to go live
• Help customers connect their phone system and get call forwarding running
• Follow up with customers who signed but are not active yet
• Become a power user of the platform
• Bring patterns and friction points from onboardings back to Product and CS
• Hand activated customers over to Customer Success
• Track onboardings and activation results in HubSpot

Required qualifications

• 0–2 years of experience in a customer-facing role or a strong graduate profile
• Native-level or C2 in Spanish, Italian, French
• Fluent in English
• Basic technical skills
• Ability to explain things simply to non-technical customers by phone or video
• Structured ability to run several onboardings in parallel
• Hands-on and quick to learn

Nice to have

• First experience with no-code or automation tools such as n8n, Make, or Zapier
• Experience writing prompts for AI tools
• Technical study background
• German-language skills

Benefits

• Equity
• Relocation support
• Daily lunch and dinner
• Equipment of your choice
• Regular team off-sites

Before you apply

• 20 min intro call with Talent Acquisition
• 30 min skill interview with a Roleplay
• 20 min Cultural Fit
• Please send your CV in English

About the company

fonio.ai is a market leader in AI agents for SMBs. They serve 10,000+ customers and provide phone agents, WhatsApp, web chat, and email solutions.