Account Manager (UK)

The role

You will manage existing customer accounts as their primary point of contact. You will focus on increasing value, expanding use cases, and owning expansion revenue through upsells and renewals.

What you will do

• Actively manage existing customer accounts
• Act as primary point of contact across the customer lifecycle
• Increase value of AI phone assistant and expand use cases
• Run review, discovery, and upsell conversations
• Analyse customer usage
• Own expansion revenue including upgrades, add-ons, and renewals
• Work towards monthly and quarterly quotas
• Ensure customers are successfully onboarded and use the product optimally
• Bring market feedback back to the team
• Collaborate with Customer Success, Product, and Marketing

Required qualifications

• At least 1 year of experience in B2B SaaS sales, account management, or customer success
• Experience in upselling, renewals, or expansion revenue across existing customers
• Strong product and technology understanding
• Highly AI-savvy
• Structured working style
• Ownership mindset
• Customer focus
• Native-level English

Nice to have

• startup/scale-up experience

Benefits

• Top equipment of your choice
• Extremely short decision-making paths
• Close collaboration with Product, Marketing & Customer Success
• A strong, scaling AI product with real customer value

Before you apply

• 15 min recruiter intro call
• 45 min content interview incl. a short case study
• 20 min conversation on culture, expectations & details
• Send CV in English

About the company

fonio.ai is a market leader in AI agents for SMBs. They serve 10,000+ customers and provide AI phone systems, WhatsApp, web chat, and email solutions.