Technical Customer Success Manager (Italian)

The role

You will be the main point of contact for Italian SMB customers to own their success, satisfaction, and retention. You will build relationships, implement AI assistant setups, and manage a portfolio of customers through their full lifecycle.

What you will do

• Own a portfolio of Italian SMB customers across their full lifecycle
• Build relationships and find new use cases for AI agents
• Help customers set up their AI assistant
• Implement workflows for medium-complex cases
• Coordinate with developers on advanced setups
• Run check-ins and proactive calls based on usage signals
• Maximise customer value and spot churn risks
• Manage activity autonomously in HubSpot

Required qualifications

• 2 to 5 years in Customer Success, Account Management, Forward Deployment Engineering or a technical client-facing role in SaaS or B2B
• Strong technical understanding
• Comfortable reading API documentation and error logs to troubleshoot setup issues independently
• Native or C2 Italian
• Strong English
• Structured, autonomous and results-driven
• Builds trust with customers easily, by phone or video
• Takes initiative, tests and iterates without waiting to be told what to do
• Comfortable working with a CRM and data-driven workflows
• Willing to relocate to Vienna for 1 to 2 months at the start

Nice to have

• Experience with tools like n8n, Make, Codex or similar
• Experience with HubSpot
• Affinity for tech and AI products

Benefits

• Equity
• Equipment of your choice
• Regular team off-sites

Before you apply

• 15 min Intro Call with Talent Acquisition
• 30 min Skill Interview through a case
• 20 min Cultural Fit
• Please send your CV in English

About the company

fonio.ai is a market leader in AI agents for SMBs. They serve 10,000+ customers and provide phone agents, WhatsApp, web chat, email, and a full AI phone system.