Technical Customer Success Manager (Brazil)

The role

You will be the main point of contact for Brazilian SMB customers. You will own their implementation, success, satisfaction, and retention end to end.

What you will do

• Own a portfolio of Brazilian SMB customers across their entire lifecycle
• Build relationships, set up AI agents and surface value in regular calls and meetings
• Run regular check-ins and reach out based on usage signals
• Help customers set up their AI assistant
• Coordinate with developers on more complex setups
• Maximise the value of every customer and own churn in your cohort
• Work with a ready-made pipeline and clear playbooks
• Manage activity autonomously in HubSpot

Required qualifications

• 2 to 5 years in Customer Success, Account Management, Sales or a similar client-facing role, ideally in SaaS or B2B
• Strong technical understanding, comfortable reading API documentation and error logs to troubleshoot setup issues independently
• Native or C2 Brazilian Portuguese and strong English
• Structured, autonomous and results-driven
• Builds trust with customers easily, by phone, video and in person
• Takes initiative, tests and iterates without waiting to be told what to do
• Comfortable working with a CRM and a data-driven approach to customer success

Nice to have

• Experience with tools like n8n, Make, Codex or similar
• Experience with HubSpot
• Affinity for tech and AI products

Benefits

• Competitive salary based on experience
• Equity
• CLT or PJ contract, whichever works better for you
• Health insurance
• 30 days of paid vacation
• Equipment of your choice
• Paid relocation to Vienna for about two months

Before you apply

• Please send your CV in English
• 15 min Intro Call with Talent Acquisition
• 30 min Skill Interview (Deep dive on your technical skills of the role through a case)
• 20 min Cultural Fit

About the company

fonio.ai is a market leader in AI agents for SMBs. They serve 10,000+ customers and are growing across Europe, the UK, the US and Brazil.