Account Manager (US)

The role

You will manage existing customer accounts as their primary point of contact. You will focus on increasing value, expanding use cases, and owning expansion revenue through upsells and renewals.

What you will do

• Actively manage existing customer accounts as the primary point of contact.
• Increase the value of AI phone assistants and expand use cases.
• Run review, discovery, and upsell conversations with existing customers.
• Analyse customer usage and demonstrate AI automation impact.
• Own expansion revenue including upgrades, add-ons, and renewals.
• Work towards monthly and quarterly quotas.
• Ensure customers are successfully onboarded and use the product optimally.
• Bring market feedback back to the team in a structured way.
• Collaborate with Customer Success, Product, and Marketing.
• Maintain a clean pipeline in the CRM and provide reliable forecasts.

Required qualifications

• At least 1 year of experience in B2B SaaS sales, account management, or customer success
• Experience in upselling, renewals, or expansion revenue across existing customers
• Strong product and technology understanding
• Highly AI-savvy
• Structured working style
• Ownership mindset
• Customer focus
• Native-level English

Nice to have

• startup/scale-up experience

Benefits

• Top equipment of your choice
• Extremely short decision-making paths
• Close collaboration with Product, Marketing & Customer Success
• A strong, scaling AI product with real customer value

Before you apply

• 15 min recruiter intro call
• 45 min content interview incl. a short case study
• 20 min conversation on culture, expectations & details
• Please send your CV in English

About the company

fonio.ai is a market leader in AI agents for SMBs. They serve 10,000+ customers and are growing fast across Europe, the UK, the US and Brazil.