Customer Experience Manager

Vienna. Posted 8 days ago

The role

You will act as the interface between customers, Product, and Sales. You will support customers, solve technical problems, and ensure successful long-term integration into workflows.

What you will do

Handle customer enquiries by email, chat and sometimes phone
Solve technical issues around telephony, SIP and integrations
Bring complex technical issues to the Product team
Feed daily insights back to Product to help shape product development
Help build support processes that scale
Maintain the Help Center
Pass feedback on to the Product team

Required qualifications

2+ years in Customer Success or Support
Technical understanding (API, SIP, VoIP)
Experience with tools such as n8n, make.com, Codex or similar
Native-level German
Good English skills

Nice to have

ideally B2B SaaS
experience with phone systems (PBX, VoIP, SIP)

Benefits

Competitive salary
Equity
In the Vienna office, lunch and dinner are on us
Drinks, protein bars and vitamins
Equipment of your choice
Regular team offsites

Before you apply

15 min intro call
30 min skills interview
20 min culture fit with the founders
Please send your CV in English

About the company

fonio.ai is a market leader in AI agents for SMBs. They serve 10,000+ customers and provide phone agents, WhatsApp, web chat, email and a full AI phone system.