Account Manager (German)

The role

You will actively manage existing customer accounts as their primary point of contact. You will focus on increasing the value of AI phone assistants, expanding use cases, and owning expansion revenue through upgrades, add-ons, and renewals.

What you will do

• Manage existing customer accounts as the primary point of contact.
• Increase the value delivered by AI phone assistants and expand use cases.
• Run review, discovery, and upsell conversations with existing customers.
• Analyze customer usage and demonstrate AI automation impact.
• Own expansion revenue including upgrades, add-ons, and renewals.
• Work toward monthly and quarterly quotas.
• Ensure customers are successfully onboarded and use the product optimally.
• Bring market feedback back to the team in a structured way.
• Collaborate with Customer Success, Product, and Marketing.
• Maintain a clean pipeline in the CRM and provide reliable forecasts.

Required qualifications

• At least 1 year of experience in B2B SaaS sales, account management, or customer success
• Experience in upselling, renewals, or expansion revenue across existing customers
• Strong product and technology understanding
• Highly AI-savvy
• Structured working style
• Ownership mindset
• Customer focus
• Native-level German

Nice to have

• Experience in a startup or scale-up environment

Benefits

• Top equipment of your choice
• Extremely short decision-making paths
• Close collaboration with Product, Marketing & Customer Success
• A strong, scaling AI product with real customer value

Before you apply

• 20 min Intro Call with Talent Acquisition
• 45 min Interview with a Roleplay
• 20 min with our CCO
• 20 min Cultural Fit
• Please send your CV in English

About the company

fonio.ai is a market leader in AI agents for SMBs. They serve 10,000+ customers and provide phone agents, WhatsApp, web chat, and email solutions.