Junior Customer Success Manager (DACH)

The role

You will manage the onboarding process for German-speaking customers by setting up, testing, and fine-tuning AI assistants. You will conduct onboarding calls and ensure customers successfully transition to live operations.

What you will do

• Run onboarding calls with new DACH customers and set up their AI assistant together with them
• Translate each customer’s business into a working setup including prompt, knowledge base, call transfers, notifications and integrations
• Test and fine-tune assistants until they’re ready to go live
• Help customers connect their phone system and get call forwarding running
• Follow up with customers who signed but aren’t active yet
• Become a power user of the platform
• Bring patterns and friction points from onboardings back to Product and CS
• Hand activated customers over to Customer Success with a clean setup and clear notes
• Track your onboardings and activation results in HubSpot

Required qualifications

• 0–2 years of experience in a customer-facing role or a strong graduate profile
• Native-level or C2 German
• Fluent English
• Basic technical skills
• Ability to explain things simply and stay patient with non-technical customers
• Structured
• Hands-on and quick to learn
• Willing to relocate to Vienna

Nice to have

• First experience with automation tools such as n8n, Make, or similar
• First experience with a CRM (ideally HubSpot)
• Experience in a SaaS or tech company

Benefits

• Equity
• Relocation support
• Daily lunch and dinner
• Equipment of your choice
• Regular team off-sites

Before you apply

• 20 min intro call with Talent Acquisition
• 30 min skill interview with a Roleplay
• 20 min Cultural Fit
• Please send your CV in English

About the company

fonio.ai is a market leader in AI agents for SMBs. They serve 10,000+ customers and provide AI phone systems, WhatsApp, web chat, and email solutions.