Forward Deployed Engineer - UK

The role

You will work at the intersection of product and customer setups for the London market. You will capture requirements, implement setups in production, and manage integrations and automations.

What you will do

• Capture customer requirements and translate them into concrete implementation plans
• Build and roll out fonio setups in production including workflows, logic, prompts, and guardrails
• Implement integrations with third-party systems like APIs, webhooks, CRM, calendar, and ticketing
• Develop smaller features and glue code to map customer cases
• Debug under production conditions including calls, flows, and edge cases
• Build reusable templates and deployment playbooks
• Deliver prioritized and concrete product feedback regarding pain points and feature gaps

Required qualifications

• Solid coding skills to implement independently
• Strong understanding of AI systems and LLMs including prompting, tool-use, RAG, and failure modes
• Workflow thinking to translate complex processes into robust, testable flows
• Experience with APIs, webhooks, auth, and common integration patterns
• Cloud fundamentals including deployments, observability, and debugging in production
• Highly pragmatic working style
• English at native or near-native level

Nice to have

• Voice/Telephony
• n8n
• TypeScript/Python
• SQL
• monitoring/tracing
• GDPR

Benefits

• Competitive salary
• Equity
• 100% Remote
• Onboarding in London
• 100% Focus Time (no regular meetings)
• Unlimited budget when the ROI is right

Before you apply

• Send your CV in English

About the company

fonio.ai is a market leader in AI agents for SMBs. They serve 10,000+ customers and provide phone agents, WhatsApp, web chat, email, and a full AI phone system.