Forward Deployed Engineer

The role

As a Forward Deployed Engineer for the DACH market, you work at the intersection of product and customer setups. You capture requirements, translate them into implementations, and take fonio live at customers through integrations and automations.

What you will do

• Capture customer requirements and translate them into concrete implementation plans
• Build and roll out fonio setups in production: workflows, logic, prompts, guardrails
• Implement integrations with third-party systems (APIs, webhooks, CRM, calendar, ticketing, etc.)
• Develop smaller features and glue code to cleanly map customer cases
• Debug under production conditions: calls, flows, edge cases, fast fixes
• Build reusable templates and deployment playbooks to make setups scalable
• Deliver product feedback: bring pain points and feature gaps to the team

Required qualifications

• Solid coding skills
• Strong understanding of AI systems and LLMs, including prompting, tool use, RAG, and their failure modes
• Workflow thinking
• Experience with APIs, webhooks, authentication, and common integration patterns
• Cloud fundamentals: deployments, observability, and debugging in production
• Pragmatic working style
• Native or near-native German
• Fluent English

Nice to have

• Experience with TypeScript or Python and SQL
• Experience with voice and telephony systems
• Hands-on experience with n8n
• Monitoring and tracing in production systems
• Working knowledge of GDPR

Benefits

• Competitive salary
• Equity
• Relocation support
• Daily lunch and dinner
• Equipment of your choice
• Regular team off-sites

Before you apply

• 15 min Intro Call with Talent Acquisition
• 90 min Deep Dive with our Head of Commercial Deployment and our Head of Delivery
• 20 min Cultural Fit
• Please send your CV in English

About the company

fonio.ai is a market leader in AI agents for SMBs. They serve 10,000+ customers and move fast, take ownership, and avoid politics.