Account Manager (Italian)

The role

You will manage existing customer accounts as their primary point of contact. You will focus on increasing value, expanding use cases, and owning expansion revenue through upsells and renewals.

What you will do

• Manage existing customer accounts as the primary point of contact.
• Increase the value of AI phone assistants and expand use cases.
• Run review, discovery, and upsell conversations.
• Analyze customer usage to demonstrate AI impact.
• Own expansion revenue including upgrades, add-ons, and renewals.
• Work toward monthly and quarterly quotas.
• Ensure customers are successfully onboarded and use the product optimally.
• Bring market feedback back to the team in a structured way.
• Collaborate with Customer Success, Product, and Marketing.
• Maintain a well-maintained pipeline in the CRM.

Required qualifications

• At least 1 year of experience in B2B SaaS sales, account management, or customer success
• Experience in upselling, renewals, or expansion revenue across existing customers
• Strong product and technology understanding
• Highly AI-savvy
• Structured working style
• Ownership mindset
• Customer focus
• Native-level Italian

Nice to have

• startup/scale-up experience

Benefits

• Equity
• Relocation support
• Daily lunch and dinner
• Equipment of your choice
• Regular team off-sites

Before you apply

• Send your CV in English
• 15 min Intro Call with Talent Acquisition
• 30 min Skill Interview involving a Roleplay
• 20 min Cultural Fit

About the company

fonio.ai is a market leader in AI agents for SMBs. They serve 10,000+ customers and provide AI phone systems, WhatsApp, web chat, and email solutions.