Technical Customer Success Manager (Spanish)

The role

You will be the main point of contact for Spanish SMB customers to own their success, satisfaction, and retention. You will spend most of your time in calls and meetings with customers and on implementing or improving their setups.

What you will do

• Own a portfolio of Spanish SMB customers across their full lifecycle
• Build relationships, surface value and find new use cases for AI agents
• Help customers set up their AI assistant
• Implement workflows for medium-complex cases
• Coordinate with developers on advanced setups
• Run check-ins and proactive calls based on usage signals
• Maximise the value of every customer and spot churn risks
• Work with a ready-made pipeline and clear playbooks
• Manage activity autonomously in HubSpot

Required qualifications

• 2 to 5 years in Customer Success, Account Management, Forward Deployment Engineering or a technical client-facing role in SaaS or B2B
• Strong technical understanding, comfortable reading API documentation and error logs to troubleshoot setup issues independently
• Native or C2 Spanish and strong English
• Structured, autonomous and results-driven
• Builds trust with customers easily, by phone or video
• Takes initiative, tests and iterates without waiting to be told what to do
• Comfortable working with a CRM and data-driven workflows
• Willing to relocate to Vienna for 1 to 2 months at the start

Nice to have

• Experience with tools like n8n, Make, Codex or similar
• Experience with HubSpot
• Affinity for tech and AI products

Benefits

• Equity
• Equipment of your choice
• Regular team off-sites

Before you apply

• 15 min Intro Call with Talent Acquisition
• 30 min Skill Interview through a case
• 20 min Cultural Fit
• Please send your CV in English

About the company

fonio.ai is a market leader in AI agents for SMBs. They serve 10,000+ customers and move fast, take ownership, and give direct feedback.