Customer Success Manager - Polish Market

Warsaw. Posted a month ago

The role

You will be the primary point of contact for a cohort of Polish SMB customers. You will own their success, satisfaction, and retention by building relationships and implementing or improving their AI assistant setups.

What you will do

Own a portfolio of Polish SMB customers across their entire lifecycle
Spend most of your time in calls and meetings with customers
Run regular check-ins and proactive calls based on usage signals
Work with a ready-made pipeline and clear playbooks
Maximize the value generated from each customer in your portfolio
Support customers in setting up their AI assistant
Coordinate appointments with developers for complex setups
Own the churn within your cohort
Work autonomously in HubSpot to manage activity

Required qualifications

2–5 years in Customer Success, Account Management, Forward Deployment Engineer or a technical client-facing SaaS/B2B role
Native Polish
Strong English skills
Structured, autonomous, and results-driven
Build trust with customers by phone, video, and in person
Take initiative, test, iterate
Comfortable with a CRM (ideally HubSpot) and a data-driven approach to customer success

Nice to have

Strong technical understanding — comfortable understanding API documentation and error logs to troubleshoot customer setup issues independently
Experience with tools like n8n, make.com, codex or similar
An affinity for tech / AI products

Benefits

Equity
Equipment of your choice
A key role in fonio's launch in Poland
A 40+ person team that values 100% transparency, direct feedback, and flat hierarchies

Before you apply

Please send your CV in English

About the company

fonio.ai is a market leader in AI agents for SMBs. They serve 10,000+ customers and are growing fast across Europe, the UK, the US and Brazil.