Solutions Engineer

The role

You will collaborate with global enterprises to identify and solve complex customer challenges. You will lead technical engagements, design solutions, and partner with the sales team to deliver impactful results using Fonoa's API and UI products.

What you will do

• Partner with the Sales team to articulate the Fonoa value proposition, vision and strategy to customers.
• Create and deliver product and technical presentations to new and existing customers.
• Qualify sales opportunities through technical discovery based on needs and problems with customers.
• Be an expert in Fonoa’s API capabilities and influence the product roadmap.
• Drive technical discussions with customers and provide guidance on technical features and integration.
• Own technical scoping, gap analysis and technical implementation plans.
• Identify opportunities for process improvements and innovation within the organisation.
• Support customers on technical issues where necessary.

Required qualifications

• Fully proficient in English, written and spoken.
• Strong sense of ownership and care deeply about customer experience.
• Technical mindset and a desire to grow technically.
• Eager to learn and comfortable diving into complex problem spaces.
• Champion the customer and balance product requests against the company vision.
• Excited about working in a high-growth startup.
• Extremely organised and apply a methodical approach to delivering.

Benefits

• benefits

About the company

Fonoa has a suite of API and UI products that automate tax-related workflows for any internet company.