Manager, Site Reliability Engineering

The role

The Manager, Site Reliability Engineering will lead the operational function responsible for the reliability, availability, and supportability of deployed energy storage systems. This role focuses on scaling operational capacity through automation, tooling, and product design improvements.

What you will do

• Lead Product Operations Assurance with a DevOps first principals approach to fleet monitoring, incident response, field triage, engineering escalation, and production support.
• Build a highly automated operating model to support a growing deployed fleet.
• Establish incident management processes including severity definitions, escalation paths, incident command, communications, and post-incident reviews.
• Coordinate cross-functional engineering response to complex issues spanning software, firmware, controls, networking, hardware, and site infrastructure.
• Develop diagnostic playbooks, troubleshooting procedures, and operational tooling.
• Partner with Data, Analytics, and Cloud Applications teams to define telemetry, dashboards, alerts, and workflows.
• Define operational readiness requirements for new product releases and deployments.
• Analyze incidents and fleet data to identify recurring failure modes and drive product improvements.
• Establish and track operational metrics such as fleet availability and incident frequency.
• Build the team, processes, on-call model, and automation required to scale fleet operations.

Required qualifications

• 12+ years of experience supporting complex production, industrial, energy, infrastructure, automotive, robotics, or other cyber-physical systems, including technical leadership or people management ex
• Demonstrated experience leading production incident response, technical troubleshooting, escalation management, and root-cause investigation in deployed systems.
• Experience leading SRE, DevOps, or production operations teams in highly automated environments.
• Strong ability to diagnose and coordinate resolution of problems spanning software, firmware, controls, networking, hardware, and field operations.
• Experience with operational monitoring, observability, alerting, remote diagnostics, reliability practices, and the operational processes needed to support deployed products.
• Proven ability to lead cross-functional teams through high-priority technical issues.
• Bachelor’s degree in engineering, computer science, or a related technical discipline, or equivalent practical experience.

Benefits

• Competitive salaries
• Stock options
• 100% medical, dental, and vision premiums for full-time employees
• 80% healthcare premiums for dependents
• At least 12 weeks of paid leave for new parents (up to 20 weeks for birthing parents)
• Generous vacation policies
• Relocation assistance is available

About the company

Form Energy is an American manufacturing and energy technology company revolutionizing energy storage with multi-day technology. The company is scaling battery manufacturing at its first high-volume facility in West Virginia.