Operations Associate

The role

This person will support and help improve the day-to-day operations of affiliated medical practices. You will work across clinical operations, revenue cycle management, and product and process improvement.

What you will do

• Manage patient onboarding and scheduling
• Guide patients through their care journey
• Coordinate diagnostics, referrals, results processing, and follow up care
• Communicate with healthcare providers to support smooth care delivery
• Gather actionable feedback from providers and patients to improve and automate operational workflows
• Research and maintain understanding of applicable healthcare regulations
• Support revenue cycle management, including eligibility checks, claim submissions, prior authorizations
• Follow up with payers on outstanding or appealed claims
• Support invoicing

Required qualifications

• Strong communication and interpersonal skills
• Cross functional collaboration experience
• Ability to turn user feedback and data into clear product requirements and operational improvements
• Strong organizational, time management, and follow through skills
• Ability to understand and communicate US healthcare regulatory, compliance, and operational requirements clearly
• Comfortable working in a fast paced startup environment
• Proficiency with Google Workspace, including Docs, Sheets, and Slides
• Experience with, or willingness to learn, tools related to: Customer relationship management (CRM), Electronic health records (EHRs), Software development project tracking and roadmap planning, Revenu
• Currently enrolled in or recently graduated from a community college, vocational or professional certificate program, or undergraduate program, in a related field

Nice to have

• Relevant certifications (e.g., certified nursing assistant, medical assistant)

Benefits

• Meaningful exposure to how processes and tools are built and improved from day one
• Direct exposure to operations, product, clinicians, and engineering
• Work directly with a healthcare team building something new and impactful

About the company

Empallo is a cardiology startup.