Customer Marketing & Content Lead

The role

You will turn network outcomes, expertise, and insights into credible content for medication access. You will produce case studies, reports, articles, presentations, and webinars by working with customers, physicians, and patients.

What you will do

• Own the editorial content roadmap across customer stories, industry analysis, and educational content
• Identify stories and ideas across the customer base and healthcare ecosystem
• Interview clinicians, executives, operators, patients, and industry leaders
• Produce case studies, articles, reports, presentations, webinars, and testimonials
• Develop co-published content with medical societies and patient advocacy organizations
• Build a repeatable editorial process for sourcing, validating, and publishing content
• Partner with growth, commercial, partnerships, communications, design, and production teams

Required qualifications

• 4–10 years of experience in content strategy, journalism, editorial, customer marketing, product marketing, communications, or a related role
• Exceptional writing and editorial judgment
• Familiarity interviewing customers, executives, clinicians, patients, or other subject-matter experts
• A portfolio of high-quality case studies, articles, reports, videos, or other substantive content
• Strong analytical instincts and comfort working with data
• Track record of moving quickly and delivering on goals
• High NPS with former teammates

Benefits

• Fully covered medical, vision, and dental insurance
• Memberships for One Medical, Talkspace, Teladoc, and Kindbody
• Unlimited paid time off (PTO)
• 16 weeks of parental leave
• 401K plan setup
• FSA option
• Commuter benefits
• DashPass
• Lunch at the office every day
• Dinner at the office after 6:30 pm
• Meaningful equity

About the company

Forus is building an AI-powered network that connects doctors, pharmacies, payers, and biopharma to accelerate new science to patients. The platform automates complexity between prescribing and treatment to help patients get medicine faster and cheaper.