Forus

Provider Success

New York office. Posted 4 months ago

The role

You will own the journey for a portfolio of provider organizations from onboarding through advocacy. You will drive adoption, workflow transformation, and growth while translating learnings into product direction and playbooks.

What you will do

  • Own a portfolio of provider organizations from onboarding through activation, adoption, expansion, retention, and advocacy
  • Lead providers through workflow change by mapping stakeholders and securing executive buy-in
  • Build trusted relationships with provider teams from frontline staff to executive leadership
  • Analyze account health, adoption patterns, and provider behavior to identify risks and expansion opportunities
  • Lead business reviews, adoption reviews, and strategic planning conversations
  • Own provider escalations end-to-end by coordinating across Operations and Product
  • Define and refine the Provider Success playbook

Required qualifications

  • 2–10 years of experience in customer success, implementation, account management, client service, post-sales operations, or another customer-facing role
  • Track record of owning customers through onboarding, adoption, expansion, retention, and escalation
  • Consultative approach to customer relationships
  • Strong operational and analytical judgment
  • Strong written and verbal communication
  • Track record of moving quickly, finding shortcuts, and going to unreasonable lengths to deliver on goals
  • High NPS with former teammates

Benefits

  • Meaningful equity
  • Fully covered medical, vision, and dental insurance
  • Memberships for One Medical, Talkspace, Teladoc, and Kindbody
  • Unlimited paid time off (PTO)
  • 16 weeks of parental leave
  • 401K plan setup
  • FSA option
  • Commuter benefits
  • DashPass
  • Lunch at the office every day
  • Dinner at the office after 6:30 pm

About the company

Forus is building an AI-powered network that connects doctors, pharmacies, payers, and biopharma to accelerate new science to patients. The platform automates complexity between prescribing and treatment, including insurance and supply chain navigation.