Customer Success Manager

The role

You will own the end-to-end journey for a portfolio of provider organizations. You will drive onboarding, workflow transformation, stakeholder alignment, adoption, and growth for these providers.

What you will do

• Own a portfolio of provider organizations from onboarding through activation, adoption, expansion, retention, and advocacy
• Lead providers through workflow change by mapping stakeholders, building champions, and securing executive buy-in
• Build trusted relationships with provider teams from frontline staff to executive leadership
• Analyze account health, adoption patterns, provider behavior, and operational friction
• Lead business reviews, adoption reviews, and strategic planning conversations
• Own provider escalations end-to-end
• Define and refine the Provider Success playbook

Required qualifications

• 2–10 years of experience in customer success, implementation, account management, client service, post-sales operations, or another customer-facing role
• A consultative approach to customer relationships
• Strong operational and analytical judgment
• Strong written and verbal communication
• Track record of moving quickly, finding shortcuts, and going to unreasonable lengths to deliver on goals
• High NPS with your former teammates

Benefits

• Meaningful equity
• Fully covered medical, vision, and dental insurance
• Memberships for One Medical, Talkspace, Teladoc, and Kindbody
• Unlimited paid time off (PTO)
• 16 weeks of parental leave
• 401K plan setup
• FSA option
• Commuter benefits
• DashPass
• Lunch at the office every day
• Dinner at the office after 6:30 pm

About the company

Forus is building an AI-powered network that connects doctors, pharmacies, payers, and biopharma to accelerate new science to patients. The platform automates the complexity between a doctor prescribing a medicine and a patient starting treatment.