Clinical Partner Success Manager

The role

You will own the end-to-end journey for a portfolio of provider organizations from onboarding through advocacy. You will redesign medication-access workflows and translate practice feedback into better products and playbooks.

What you will do

• Own a portfolio of specialty practices and provider organizations from onboarding through activation, adoption, expansion, retention, and advocacy
• Design rollout plans that fit into clinical and administrative workflows
• Lead practice teams through workflow change by building champions
• Build trusted relationships at every level of the practice
• Use adoption, workflow, and operational data to understand practice success and friction
• Lead adoption reviews and resolve provider friction end-to-end
• Build repeatable onboarding, enablement, and practice-success playbooks

Required qualifications

• 2–10 years of experience inside or directly alongside provider organizations
• Strong understanding of clinical and administrative practice workflows
• Direct experience with specialty medications, prior authorization, affordability programs, or pharmacy coordination
• Credibility with practice teams
• Strong operational and analytical judgment
• Strong written and verbal communication
• Track record of moving quickly, finding shortcuts, and going to unreasonable lengths to deliver on goals
• High NPS with your former teammates

Benefits

• Meaningful equity
• Fully covered medical, vision, and dental insurance
• Memberships for One Medical, Talkspace, Teladoc, and Kindbody
• Unlimited paid time off (PTO)
• 16 weeks of parental leave
• 401K plan setup
• FSA option
• Commuter benefits
• DashPass
• Lunch at the office every day
• Dinner at the office after 6:30 pm

About the company

Forus is building an AI-powered network that connects doctors, pharmacies, payers, and biopharma to accelerate new science to patients. The platform automates complexity between prescribing a medicine and a patient starting treatment.