AI Operations

The role

You will own live operational problems and workflows to help patients get access to medicine. You will partner with engineering to design and launch AI solutions and lead a frontline team.

What you will do

• Own a live workflow or operational problem end to end
• Lead a frontline team that resolves complex exceptions, audits quality, and labels data
• Use data and frontline context to identify bottlenecks and define outcomes
• Design workflows for AI and human judgment
• Write specifications for internal products, automations, and AI agents
• Build and evaluate prototypes
• Deploy changes and measure impact on patient and provider access
• Translate complex access pathways into scalable systems

Required qualifications

• 2–10 years in operations, consulting, finance, product, or another analytical, outcome-oriented environment
• A track record of owning metrics and driving measurable improvement in complex workflows
• Fluency with data and technical tools
• Strong judgment about where to automate, how to manage exceptions, and how to evaluate quality
• Strong written and verbal communication
• A bias for action, low ego, curiosity, and a commitment to doing what is right for patients and providers
• High NPS with your former teammates

Nice to have

• startup experience is a plus

Benefits

• Meaningful equity
• Fully covered medical, vision, and dental insurance
• Memberships for One Medical, Talkspace, Teladoc, and Kindbody
• Unlimited paid time off (PTO)
• 16 weeks of parental leave
• 401K plan setup
• FSA option
• commuter benefits
• DashPass
• Lunch at the office every day
• Dinner at the office after 6:30 pm

About the company

Forus is building an AI-powered network that connects doctors, pharmacies, payers, and biopharma to accelerate new science to patients. The platform automates the complexity between a doctor prescribing a medicine and a patient starting treatment.