Solutions Engineer, Enterprise, West

The role

The Enterprise Solutions Engineer ensures customer success and enhances the product experience. This person manages the customer journey from pre-contract through pilot and conversion, provides technical support, and acts as a liaison to the engineering team.

What you will do

• Drive end-to-end success for customers from pre-contract signing through pilot and conversion.
• Lead customers through onboarding, including training sessions with developers.
• Monitor and communicate the status and progress of customers.
• Provide tailored product recommendations and feature access based on customer needs.
• Address technical queries from customers.
• Collaborate with the engineering team to resolve complex issues.
• Harness customer data and feedback to drive product improvements.
• Translate customer feedback into actionable product improvements.

Required qualifications

• 3-4+ years of experience with a technical background and demonstrated passion for customer success.
• Bachelor’s degree in Computer Science, Engineering or a related field.
• Ability to quickly grasp new technologies and software development practices.
• Proven ability to identify, diagnose, and resolve complex technical issues in customer environments.
• Strong analytical skills to engage in critical data analysis and derive actionable insights.
• Excellent communication and interpersonal skills.
• Motivated, proactive, and capable of thriving in a fast-paced, evolving startup environment.

Nice to have

• Proficiency across the tech stack

About the company

Factory builds the platform for self-improving software development to help enterprise engineering teams become autonomous software factories. The company is backed by investors including Khosla Ventures, Sequoia, Blackstone, Ali Ghodsi, and Frank Slootman.