Solutions Engineer, Mid-Market, SF

The role

You will partner with customer engineering teams from evaluation through adoption to solve technical challenges and realize value from Factory. You will guide the technical customer journey, lead onboarding, and diagnose technical issues.

What you will do

• Own the technical customer journey from evaluation through adoption
• Understand customer goals and identify high-value use cases
• Establish clear success criteria
• Run training and enablement sessions for developers
• Recommend relevant features and best practices
• Investigate challenges across customer environments, repositories, integrations, and workflows
• Resolve issues directly or collaborate with engineering
• Identify recurring friction and build scalable processes and product improvements

Required qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related technical field
• 2-3 years of professional experience in software engineering, solutions engineering, technical consulting, implementation, or another customer-facing technical role
• Strong understanding of software development fundamentals including source control, development environments, debugging, testing, and modern engineering workflows
• Ability to read and troubleshoot code across different languages, frameworks, and technology stacks
• Proven ability to identify, diagnose, and resolve complex technical issues in customer environments
• Strong analytical skills
• Excellent written and verbal communication skills

About the company

Factory builds the platform for self-improving software development to help enterprise engineering teams become autonomous software factories. The company has raised over $400M in total funding.