Solutions Engineer, Enterprise, EMEA

The role

You will own the technical relationship with the largest enterprise customers across EMEA, from first discovery through pilot, expansion and ongoing success. You will run evaluations, design proofs of concept and drive adoption and revenue.

What you will do

• Lead full cycle product evaluations, design proofs of concept and run pilots inside customer environments.
• Turn successful pilots into broad adoption and identify new use cases, teams and workflows.
• Align technical objectives with revenue outcomes.
• Help teams integrate the platform into CI/CD, code review, testing and deployment, including air-gapped and private deployments for regulated industries.
• Diagnose customer friction and write up needed capabilities clearly for product.
• Translate patterns across customers into actionable product feedback.

Required qualifications

• 3-4+ years in a technical customer-facing role such as sales engineering, solutions engineering, developer advocacy, platform engineering, SRE or similar.
• Experience partnering with an account executive across the customer lifecycle.
• Experience leading complex technical enterprise deal cycles.
• Ability to read code, write scripts, debug integrations and present to staff engineers.
• A CS degree or equivalent technical foundation.
• Understanding of the modern dev stack: Git workflows, CI/CD pipelines, testing frameworks and deployment strategies.
• Ability to diagnose problems in a customer environment and explain fixes clearly.
• Ability to travel up to 50%.

About the company

Factory builds a platform for self-improving software development that helps large enterprise engineering teams run autonomous software factories. Customers include Nvidia, Blackstone, RBC, Palo Alto Networks, Adobe and T-Mobile.