People Ops Coordinator

The role

The People Ops Coordinator supports daily HR operations including employee benefits, onboarding, and records. This role works with employees, benefit providers, payroll, and leadership to maintain accurate processes.

What you will do

• Coordinate employee enrollment, changes, and terminations for benefit plans.
• Support annual open enrollment and employee communications.
• Review benefit and payroll data for accuracy and resolve discrepancies.
• Respond to employee questions about coverage, eligibility, claims, and qualifying life events.
• Work with benefit brokers, insurance carriers, and other vendors.
• Maintain required notices and documentation.
• Support COBRA administration, leave coordination, and benefits reporting.
• Coordinate onboarding and offboarding including paperwork and system access.
• Maintain accurate employee data and troubleshoot HRIS workflow issues.
• Process employee status, compensation, manager, and personal-information changes.

Required qualifications

• 2–4 years of experience in HR coordination, benefits administration, payroll support, or a related role.
• Working knowledge of employee benefits and common HR processes.
• Strong attention to detail and follow-through.
• Clear written and verbal communication.
• Ability to handle confidential information responsibly.
• Experience with HRIS, payroll, benefits, or applicant-tracking systems.
• Proficiency with spreadsheets, email, and document-management tools.
• Ability to manage several deadlines without losing accuracy.

Nice to have

• Associate or bachelor's degree in human resources, business, or a related field.
• Experience supporting open enrollment and employee leave programs.
• Familiarity with applicable requirements such as ERISA, HIPAA, COBRA, FMLA, ACA, and state leave laws.
• Experience with Rippling or similar HRIS
• SHRM-CP, PHR, CEBS, or related certification.

About the company

Factory builds the platform for self-improving software development to help enterprise engineering teams become autonomous software factories.