Head of Communications

The role

The Head of Communications will define and drive the company narrative and reputation. You will shape the company narrative, run major announcements, own media relations, manage issues, and coach executives.

What you will do

• Define communications strategy in partnership with leadership
• Turn product milestones and customer outcomes into stories and campaigns
• Serve as primary spokesperson and media liaison
• Run major announcements end to end
• Lead issues management and crisis communications
• Grow owned audience and executive visibility
• Coach leaders and spokespeople
• Make Factory discoverable and citable across search and AI answer engines
• Own internal and employee communications
• Bring on people and agency partners over time

Required qualifications

• 10+ years in communications at high-growth technology companies, including senior leadership roles
• Stellar written and verbal communication skills
• Ability to translate complex, technical concepts into narratives
• Deep, hands-on media relations experience with an established network of top-tier press
• Strong grasp of traditional and new media and modern search and AI answer-engine dynamics
• Proven experience owning issues management and crisis communications
• Command of modern communications, measurement, and analytics tools
• Comfort operating both strategically and hands-on
• High agency, low ego, and a strong bias to action
• Excellent judgment, epistemic humility, and an open, curious pull toward understanding the technology

About the company

Factory builds the platform for self-improving software development to help enterprise engineering teams become autonomous software factories. The company is backed by investors including Khosla Ventures, Sequoia, Blackstone, Ali Ghodsi, and Frank Slootman.