Factory

Business Operations

San Francisco, CA. Posted 13 months ago

The role

This person will drive high-priority initiatives to support growth at the intersection of strategy, finance, operations, marketing, growth, BD and go-to-market. You will lead cross-functional projects, build financial models, and design scalable processes.

What you will do

  • Design and implement scalable processes across GTM, customer success, finance and core operations.
  • Create compelling materials for strategic presentations and external partnerships.
  • Build and own financial models and business metrics to inform strategic decisions.
  • Develop customer success playbooks that drive adoption, activation, and measurable value.
  • Lead cross-functional projects across customer success, partnerships, community-building, and more.
  • Build dashboards and reporting systems to drive data-informed decisions across the business.
  • Partner closely with leadership and technical teams to ensure operational excellence as we scale.

Required qualifications

  • 3-4 years of experience at a top consulting firm, investment bank, private equity fund, or high-growth startup.
  • Exceptional analytical and problem-solving abilities, with strong data analysis and/or financial modeling skills.
  • Proven track record of thriving in ambiguous environments and driving results under pressure.
  • Outstanding written and verbal communication.
  • Ability to break down complex problems and execute structured solutions.
  • Experience with or excitement for using the latest AI tooling (including Factory!) to increase efficiency across all functions.
  • Experience collaborating closely with technical teams and products.

Nice to have

  • Experience in AI/ML or enterprise software companies.
  • Background in B2B SaaS operations.
  • Technical background or basic coding abilities.
  • Proven record of scaling operations at early-stage startups.

About the company

Factory builds the platform for self-improving software development to help enterprise engineering teams become autonomous software factories. The company has raised over $400M in total funding.