Product & Deployments

New York City. Posted 5 months ago

The role

You will deploy AI agents for industrial commerce customers from signed deal to live production. You will also work on product development, demos, and building deployment playbooks.

What you will do

Own live customers end-to-end from post-sale design through go-live and stabilization
Own the relationship with VP-level stakeholders
Translate client needs into engineering priorities and deployment context into deal strategy
Run user onboarding and training sessions and build support materials
Convert pilots into full deployments
Track usage across deployments and run reactivation sessions
Own the cadence of product sequencing
Identify customer value and translate it into product features
Own the demo flow with engineering
Document processes and lessons learned to build a team

Required qualifications

Product taste on UI/UX, copy, and AI failure modes
Customer obsession
Low ego
Technical ability to read a PR, navigate an ERP schema, and debug an integration
Comfortable using coding agents and picking up new concepts
Comfort in chaos

Benefits

Top-of-line compensation
Equity
Visa sponsorship
Relocation coverage
Team meals
Tools or resources needed to get the job done

Before you apply

Visa sponsorship is offered to get you to NYC

About the company

Faction is an elite, small, intense group from the world's best institutions focused on accelerating industrial commerce.