Customer Director

London, Remote. Posted a month ago

The role

You will grow impactful accounts and shape go-to-market strategy to achieve growth targets. You will act as a strategic partner to Telecommunications, Media and Technology clients to reinvent operations through AI-powered decision-making.

What you will do

Driving revenue growth by identifying strategic opportunities and new clients in the TMT sector
Leading complex AI transformation programmes for major TMT clients
Building long-term relationships with C-suite leaders as a strategic advisor
Generating growth by shaping commercial pitches and demos
Elevating industry profile through thought leadership and media engagement
Ensuring successful delivery of client work by guiding multidisciplinary teams
Managing cross-functional teams of delivery experts, engineers and data scientists

Required qualifications

Managed C-level, complex stakeholder relationships in the TMT industry
Proven track record of building trusted, long-term relationships and navigating strategic commercial conversations
Commercially driven with a proven track record of shaping opportunities, winning work, and owning revenue responsibility
Delivery-focused and technically credible with a track record of translating complex AI concepts to technical and non-technical audiences
Comfortable working alongside deeply technical teams
Curiosity to master and discuss artificial intelligence applications
Leadership mindset that balances executive-level strategy with a hands-on approach

Nice to have

Experience in at least one sector
Delivered AI in the Telecommunication sector
Some experience in consulting

Before you apply

Talent Team Screen
Introduction to the team
Discovery Role Play Interview
Commercial Leadership Interview

About the company

Faculty was established in 2014 to work with global customers to transform performance through human-centric AI. They innovate, build and deploy responsible AI for clients in government, finance, retail, energy, life sciences and defence.