Delivery Manager

The role

You will own the end-to-end delivery of high-impact AI projects for retail and consumer clients. You will act as the link between customers and technical teams to ensure project success and value.

What you will do

• Owning the end-to-end delivery of customer projects from initial scoping to final implementation
• Collaborating with technical teams and customers to design innovative AI solutions
• Managing project development and ensuring a delivery approach that provides maximum value
• Building and maintaining strong relationships with customers as the primary point of contact
• Identifying new commercial opportunities and contributing to new business pitches and proposals
• Developing and mentoring peers and building good processes and practices

Required qualifications

• Previous experience in 0-1 AI/Digital transformation projects in the retail and consumer facing sectors
• Experience in comms/telco, media/entertainment and consumer goods
• Experience taking full responsibility for project delivery from scoping to end-user adoption
• Currently client-facing
• Ability to navigate ambiguous situations, complex technical information and unexpected challenges
• Outstanding written and verbal communication skills
• Experience delivering technical projects and working with technical teams
• Ability to gauge possibility and feasibility and lead a team to balance vision and pragmatism
• Practical problem-solver

About the company

Faculty was established in 2014 to work with global customers to transform performance through human-centric AI. They innovate, build and deploy responsible AI for clients in government, finance, retail, energy, life sciences and defence.