Customer Director (Aerospace)

The role

You will be a strategic lead and trusted partner for Aerospace work with the MOD, RAF, and Industry clients. You will drive AI applications in Civil, Military, and Space domains while overseeing multidisciplinary delivery teams.

What you will do

• Leading strategic accounts across UK MOD and Industry to build long-term partnerships.
• Cultivating deep, strategic relationships with senior stakeholders.
• Designing transformation programmes that integrate advanced AI into mission-critical capabilities.
• Overseeing delivery excellence across cross-functional teams of engineers, researchers, and delivery leads.
• Developing commercial strategies and proposals to expand work across Aerospace and Space.
• Mentoring and coaching a growing team of commercial and delivery professionals.

Required qualifications

• Deep expertise in Aerospace, Defence or Space sectors.
• Delivery-focused and technically credible with a track record of translating complex AI concepts into clear strategies.
• Compelling communicator able to build trust with senior stakeholders.
• Experienced in navigating the unique procurement processes of the defence sector.
• Proven track record of building trusted, long-term relationships with senior stakeholders.
• Proven track record of navigating strategic commercial conversations.
• Entrepreneurial mindset to identify emerging opportunities and solve ambiguous challenges.
• Leadership maturity to work collaboratively within a multidisciplinary team.
• Proven track record of managing complex deal processes and meeting ambitious revenue targets.
• Strategic thinker who can turn operational needs into concrete AI solutions.
• Entrepreneurial spirit comfortable starting projects from the ground up.

Benefits

• Flexibility to work from London office or remotely from elsewhere within the UK.
• Open to conversations about part-time hours.

Before you apply

• Must be eligible for UK Security Clearance (SC).
• Willing to work 2 to 4 days per week on-site with customers.
• Interview process includes Talent Team Screen, Introduction to Hiring Manager, Discovery Role Play Interview, and Case Study Interview.

About the company

Faculty was established in 2014 to transform performance through human-centric AI. They work with over 350 global customers across government, finance, retail, energy, life sciences and defence.