Senior Service Designer

The role

You will design complex service ecosystems across dynamic client environments. You will map user journeys, construct service blueprints, and lead cross-functional alignment within the Applied AI division.

What you will do

• Leading complex user research initiatives and synthesising findings into strategic recommendations.
• Guiding the creation of comprehensive user journey maps.
• Designing detailed service blueprints to optimise people, processes, and AI technology.
• Facilitating collaborative stakeholder workshops.
• Crafting visual artefacts and narratives to communicate service concepts to decision-makers.
• Directing prototyping efforts and co-design sessions to validate service models.
• Collaborating with government and public sector clients to transform public service delivery.

Required qualifications

• Advanced knowledge of diverse user research techniques.
• Deep expertise in systems thinking and creating actionable service blueprints for multi-faceted enterprise environments.
• Strong facilitation capabilities with experience leading client workshops.
• Demonstrated skill in designing, testing, and refining service prototypes.
• High proficiency in producing clear, visually engaging design artefacts.
• Collaborative mindset with a track record of partnering across data science, engineering, and client delivery teams.
• Experience working with or within government entities and public sector organisations.

About the company

Faculty was established in 2014 to work with AI. They work with over 350 global customers to transform performance through human-centric AI.