Customer Director

The role

You will spearhead growth across the Australian Business by blending strategic consulting with AI delivery. You will lead multi-disciplinary teams to design AI solutions and navigate large scale transformation projects for diverse businesses and agencies.

What you will do

• Driving sales growth and executing strategic account plans to hit revenue targets.
• Leading complex commercial negotiations, bidding opportunities, and pricing proposals.
• Nurturing long-term relationships with senior budget holders and C-suite stakeholders.
• Overseeing cross-functional delivery teams for large-scale AI transformation programmes.
• Mentoring team members to accelerate professional development.
• Proactively identifying innovative, data-oriented AI use cases.
• Advising client directors on AI strategy, engineering concepts, and technical implementation.

Required qualifications

• Comprehensive background in consulting or strategy.
• Proven experience leading large-scale transformation programmes.
• Business development mindset with experience managing multi-million-dollar deal processes.
• Demonstrable experience in digital transformation.
• Strong commercial fluency in cutting-edge AI capabilities.
• Experience managing complex stakeholder relationships.
• Technical curiosity and acumen to engage with technical teams.
• Entrepreneurial, adaptable leadership style.
• Ability to translate intricate technical concepts into real business value.

About the company

Faculty was established in 2014 to work with global customers to transform performance through human-centric AI. They innovate, build and deploy responsible AI for clients in government, finance, retail, energy, life sciences and defence.