Customer Director (Safety)

The role

You will serve as a strategic lead and trusted partner for large technology and lab clients. You will guide organisations through AI safety, evaluation, and red-teaming challenges while overseeing multidisciplinary delivery teams.

What you will do

• Leading strategic accounts across AI frontier labs, hyperscalers and government entities.
• Designing transformation programmes that integrate AI evaluation methodologies and auditing frameworks.
• Partnering with senior client leaders to translate complex safety and technical AI concepts into strategy.
• Overseeing delivery excellence across cross-functional teams of engineers, researchers, and delivery leads.
• Developing commercial strategies and proposals to expand work across safety-critical domains.
• Championing thought leadership by sharing insights on AI safety frameworks and industry standards.

Required qualifications

• Deep expertise in AI safety, auditing, ethics, or evaluation methodologies.
• Track record of translating complex AI and data-oriented concepts into clear strategies for technical senior leaders.
• Proven track record of building trusted, long-term relationships with senior stakeholders.
• Ability to navigate strategic commercial conversations with confidence.
• Capability to inspire multidisciplinary teams.
• Entrepreneurial mindset with the drive to identify emerging opportunities and solve ambiguous challenges.
• Adaptable and outcome-driven with strategic vision.

About the company

Faculty was established in 2014 to transform performance through human-centric AI. They work with over 350 global customers across government, finance, retail, energy, life sciences and defence.