Customer Director

The role

You will spearhead growth across the Public Services portfolio by blending strategic consulting with AI delivery. You will lead multi-disciplinary teams to design AI solutions and manage multi-million-pound programmes for government stakeholders.

What you will do

• Driving sales growth and executing strategic account plans to hit revenue targets across central government accounts.
• Leading complex commercial negotiations, bidding opportunities, and pricing proposals.
• Nurturing long-term relationships with senior government budget holders and C-suite stakeholders.
• Overseeing cross-functional delivery teams for large-scale AI transformation programmes and digital products.
• Mentoring team members to accelerate professional development.
• Identifying innovative, data-oriented AI use cases for the public sector.
• Advising client directors on AI strategy, engineering concepts, and technical implementation.
• Serving as a member of the Public Services leadership group to shape strategic direction and commercial growth.

Required qualifications

• Background in consulting or public sector strategy.
• Experience leading large-scale transformation programmes across government and public accounts.
• Business development mindset with experience managing multi-million-pound deal processes.
• Experience in digital government transformation.
• Commercial fluency in cutting-edge AI capabilities.
• Experience managing complex stakeholder relationships and guiding senior civil servants.
• Technical curiosity and acumen to engage with technical teams and advise client directors on AI.
• Entrepreneurial, adaptable leadership style with ability to translate technical concepts into business value.

About the company

Faculty was established in 2014 to work with global customers to transform performance through human-centric AI. They innovate, build and deploy responsible AI for clients in government, finance, retail, energy, life sciences and defence.