Customer Director

The role

You will grow impactful accounts and shape go-to-market strategy to achieve growth targets. You will act as a strategic partner to Retail clients to help them reinvent operations and engagement using AI.

What you will do

• Driving revenue growth by identifying strategic opportunities in the Retail sector
• Leading complex AI transformation programmes for major Retail clients
• Building long-term relationships with C-suite leaders as a strategic advisor
• Generating high-value growth by shaping commercial pitches and demos
• Elevating industry profile through thought leadership and media engagement
• Ensuring successful delivery of client work by guiding multidisciplinary teams
• Managing cross-functional teams of delivery experts, engineers and data scientists

Required qualifications

• Managed C-level, complex stakeholder relationships in the Retail industry
• Proven track record of building trusted, long-term relationships
• Commercially driven with a track record of hitting growth targets and owning revenue responsibility
• Delivery-focused and technically credible
• Ability to translate complex AI concepts to technical and non-technical audiences
• Comfortable working alongside deeply technical teams
• Leadership mindset that balances executive strategy with a hands-on approach

Nice to have

• T-shaped with deep experience in Grocery and/or Fashion & Apparel sectors
• Delivered enterprise AI solutions that enabled real world impact
• Some experience in consulting

Before you apply

• Discovery Role Play Interview
• Commercial Leadership Interview
• Introduction to the team
• Talent Team Screen
• Do not use AI to generate answers during live interviews

About the company

Faculty was established in 2014 to transform performance through human-centric AI. They work with over 350 global customers across government, finance, retail, energy, life sciences and defence.