Lead Service Designer

The role

You will shape the strategic direction of service design and align cross-functional teams to deliver scalable solutions. You will direct large-scale research, develop service blueprints, and facilitate workshops with senior stakeholders.

What you will do

• Directing large-scale research efforts to uncover strategic insights.
• Mentoring teams to embed best practices into project workflows.
• Developing comprehensive service-wide journey maps and evolving personas.
• Driving the creation of high-level service blueprints.
• Facilitating workshops with senior stakeholders to align on strategic direction.
• Overseeing the prototyping of service components.
• Coordinating cross-disciplinary teams to test and validate concepts.
• Collaborating with government and public sector clients to transform service delivery.

Required qualifications

• Comprehensive expertise in advanced user research methodologies.
• Proven track record of managing and mentoring research teams.
• Masterful at creating detailed, high-level service blueprints and journey maps.
• Exceptional facilitator skills to lead inclusive workshops for senior stakeholders.
• Experienced in directing prototyping efforts for complex service components.
• Outstanding written and verbal communication skills.
• Strong collaborative experience working with government entities and public sector organisations.

About the company

Faculty was established in 2014 to work with global customers to transform performance through human-centric AI. They innovate, build and deploy responsible AI for clients in government, finance, retail, energy, life sciences and defence.