Compute Operations

The role

This professional will own relationships and performance across GPU infrastructure providers, hyperscalers, and neocloud partners. You will manage SLAs, escalations, contracts, and align GPU capacity with business demand.

What you will do

• Own vendor performance across GPU hyperscalers and neocloud providers by defining and tracking SLAs, managing escalations, remedies, and service credits.
• Build strategic relationships with key infrastructure partners through regular business reviews and executive engagement.
• Align capacity to demand by partnering with Capacity Planning to secure committed GPU capacity, forecast growth, and mitigate supply constraints.
• Own vendor governance including contract compliance, invoice reconciliation, renewals, and performance reporting.
• Run regular business reviews with vendor partners to discuss performance, open credit claims, capacity planning, and outstanding issues.

Required qualifications

• 5+ years in vendor management, cloud partnerships, strategic sourcing, or infrastructure procurement within the AI, GPU, cloud, or hyperscale infrastructure industry.
• Must have worked directly with neocloud, hyperscaler, or GPU infrastructure providers, owning commercial relationships and vendor performance.
• Highly organized with exceptional attention to detail, able to manage contract records, reconcile invoices, calculate credits, and maintain accurate vendor documentation.
• Comfortable owning vendor escalations, running QBRs and scorecards, and communicating effectively with both executive vendor contacts and internal stakeholders.
• You've managed multi-vendor allocation by priority during shortages.
• You've stood up a vendor-management function from scratch at a neocloud or hyperscaler.

Benefits

• Interesting and challenging work
• A lot of learning and growth opportunities
• Visa sponsorship
• Relocation help to San Francisco
• Health, dental, and vision insurance (US)
• Regular team events and offsites

Before you apply

• We offer visa sponsorship and will help you relocate to San Francisco.

About the company

fal is the generative media ecosystem powering the next generation of AI products. They build infrastructure, tools, and model access for developers and enterprises.