Account Manager, Commercial (North America)

The role

The Account Manager will own customer relationships, identify new workloads, and manage contracts within the Commercial segment. This role focuses on driving retention and expansion through strategic engagement and renewal management.

What you will do

• Lead renewal and recontracting cycles to secure on-time renewals and increase customer commitments.
• Articulate platform impact, use cases, and ROI to reinforce customer outcomes.
• Manage renewals end-to-end from initial outreach through signature and execution.
• Partner with customers to evangelize new capabilities and identify additional workloads.
• Maintain disciplined forecasting practices and ensure up-to-date data in sales and reporting tools.
• Follow and refine sales playbooks and outreach strategies.

Required qualifications

• Experience in a SaaS renewals, customer success, or account management role with a quota or measurable retention target.
• Skilled in negotiation, deal structuring, and contract management, including legal and security reviews.
• Proven ability to manage customers, identify additional workloads, and handle contact negotiations.
• Strong communicator who builds trusted relationships and understands customer business drivers.
• Organized multitasker with the ability to manage a large book of renewals efficiently.
• Salesforce proficiency is required.

Nice to have

• Background in AI Platforms or data infrastructure is a strong plus.

Benefits

• Competitive salary and equity
• Learning and growth opportunities
• Visa sponsorship
• Relocation help to San Francisco
• Health, dental, and vision insurance (US)
• Regular team events and offsites

Before you apply

• We offer visa sponsorship and will help you relocate to San Francisco.

About the company

fal is the generative media ecosystem powering the next generation of AI products. They build infrastructure, tools, and model access for developers and enterprises.