Principal/Senior Forward Deployed Engineer

The role

You will work directly with enterprise customers to help them deploy, scale, and operationalize AI workloads on fal Serverless. You will act as a bridge between Sales, Product, and Infrastructure teams to translate customer needs into implementation plans.

What you will do

• Join enterprise onboarding calls and act as the technical owner for deployments
• Help customers integrate their models into fal Serverless
• Debug customer issues end-to-end across frontend, backend, and infra layers
• Translate customer feedback into clear product specs, tasks, and engineering priorities
• Work closely with Product + Infra to ensure enterprise needs are shipped into the platform
• Build custom proofs-of-concept or lightweight integrations to unblock adoption
• Identify repeatable patterns across customers and turn them into reusable product features
• Improve internal tooling, onboarding flows, and docs based on real customer pain points

Required qualifications

• 5+ years of engineering background
• Proficiency with TypeScript, Python, Postgres, and Next.js
• Experience working with customers in a technical capacity
• Ability to understand complex systems and communicate clearly with both technical and non-technical stakeholders
• Strong written communication skills
• Experience working across APIs, infrastructure, and cloud environments
• Comfort operating in a fast-moving, low-process environment
• Experience with serverless platforms, infra products, or developer platforms
• Familiarity with observability tooling (logs, metrics, tracing)
• Background in distributed systems, Kubernetes, or cloud-native deployment
• Experience with AI/ML workloads in production

Nice to have

• Experience in generative AI inference, training and compute space strongly preferred
• Experience writing documentation, onboarding guides, or customer playbooks

Benefits

• Interesting and challenging work
• A lot of learning and growth opportunities
• Health, dental, and vision insurance (US)
• Regular team events and offsites

About the company

fal is the generative media ecosystem powering the next generation of AI products. They build infrastructure, tools, and model access for developers and enterprises.