Account Manager, Commercial (EMEA)

The role

You will own relationships with existing customers across the EMEA region. You will run renewals, find new workloads, and handle the contract lifecycle.

What you will do

• Run renewal cycles to close on time with larger commitments.
• Find new teams, use cases and workloads inside existing customers.
• Introduce new fal models and capabilities.
• Handle each renewal from outreach through negotiation, signature and execution.
• Manage EU legal, security and DPA reviews.
• Explain fal's impact, usage and ROI to customer stakeholders through regular business reviews.
• Prioritise across many smaller, usage-based accounts and large, strategic ones.
• Keep forecasts accurate and Salesforce current.
• Follow and help adapt processes to EMEA markets.

Required qualifications

• 3+ years in SaaS account management, renewals or customer success with a quota or retention target.
• Experience managing customers across several EMEA countries.
• Strong negotiation, deal-structuring and contract-management skills, including legal and security reviews.
• A record of growing accounts by finding new workloads and negotiating commercial terms.
• Clear communication to build trust with engineers and executives.
• Organised enough to run a large renewal book across time zones.
• Professional fluency in English.
• Salesforce proficiency.

Nice to have

• Turkish, German, French or Arabic is a plus.
• Background in AI platforms, cloud or data infrastructure.
• Experience with consumption or usage-based pricing.

Benefits

• Competitive cash compensation, paid in USD
• Equity
• Regular travel to customers across EMEA and to our San Francisco HQ, expenses covered
• Team events and offsites
• Interesting, challenging work with a lot of room to grow

About the company

fal is the generative media ecosystem powering the next generation of AI products. They build infrastructure, tools, and model access for developers and enterprises.