Strategic Account Manager

The role

The Strategic Account Manager will own and grow relationships with top enterprise customers. You will drive customer adoption, identify expansion opportunities, and build strategic partnerships with engineering leaders.

What you will do

• Manage and grow relationships with Faros' top enterprise customers
• Act as the primary point of contact for strategic accounts
• Drive customer adoption and ensure customers realize measurable value
• Identify and close expansion opportunities within existing accounts
• Develop account plans to expand Faros usage across teams, departments, and business units
• Partner with Customer Success, Product, and Engineering
• Run executive business reviews and strategic planning sessions
• Track account health, renewal timelines, and growth opportunities

Required qualifications

• 5+ years in enterprise account management, customer success, or enterprise sales
• Experience managing large enterprise accounts
• Proven ability to drive account growth and expansion
• Strong executive-level communication and relationship-building skills
• Experience working with technical stakeholders such as engineering leaders or platform teams
• Ability to navigate complex organizations and multiple stakeholders
• Comfortable operating in a fast-moving startup environment

Nice to have

• Experience selling or managing accounts in developer tools, DevOps, or engineering productivity platforms
• Experience with usage-based or platform products
• Background working with engineering or technical buyers

Benefits

• Competitive compensation
• Equity

About the company

Faros is building the engineering intelligence platform for the AI era. The platform helps engineering organizations understand the impact of AI on software delivery.