Customer Experience & Community Relations

The role

You will manage the live chat, Discord, and support inbox for creators and developers. You will provide technical support, manage community engagement, and report user feedback to the Growth and Product teams.

What you will do

• Manage live chat on the website including diagnosis and resolution.
• Manage Discord by answering in public and welcoming new arrivals.
• Post announcements regarding model additions, changes, and incident updates.
• Work the support email inbox.
• Own issues until they are closed, including those waiting on engineering.
• Route platform and inference bugs to engineering and close the loop with users.
• Report weekly user feedback to Growth and Product teams.
• Identify growth opportunities and hand off accounts to BDRs.
• Create canned replies, help-centre articles, and AI-assisted drafting.

Required qualifications

• 1–3 years in technical support, community management, or developer relations.
• Technical fluency with AI including running open models locally, on a GPU, or through an API.
• Knowledge of Llama, Qwen, Mistral, DeepSeek or SDXL.
• Understanding of quantization.
• Ability to help developers debug API requests and talk sampler settings with creators.
• Excellent written English.
• Ability to work independently across timezones.

Nice to have

• experience in a Discord-native or creator community
• roleplay, character-AI or creative-AI communities
• a public record of helping people (forums, GitHub issues, Discord, Stack Overflow)
• writing docs or help-centre content
• a second language

About the company

Featherless.ai is building an open-model inference platform for deploying and scaling AI. It is a well-funded team of researchers and engineers.