Customer Success Manager (Ongoing Opportunity)

The role

You will serve as a bridge between Feathr and its customers by acting as a subject-matter expert and guide. You will manage a portfolio of strategic accounts to drive customer retention, renewal, and value outcomes.

What you will do

• Manage a portfolio of strategic accounts.
• Become a Feathr Product expert and strategic adviser.
• Guide customers on how to creatively and productively utilize the Feathr app.
• Lead the creation and execution of Joint Success Plans.
• Drive multi-threading efforts within customer organizations.
• Assist customers in developing skills to independently manage campaign plans.
• Track account progress and status updates in Salesforce and Planhat.
• Own the end-to-end renewal process, including contract management, pricing, and expansion.
• Create and lead customer Business Reviews.

Required qualifications

• 3+ years of experience in a dedicated Customer Success or B2B SaaS Account Management role.
• 2+ years experience developing, managing, or planning digital marketing campaigns.

Nice to have

• Non-profit or association industry experience

Benefits

• Fully remote
• Full vision, dental, and ~99% health insurance
• Sick time off
• Vacation time off
• Extended Wintr Break
• Parental Leave
• Wellness Reimbursement Credit
• Home Office Stipend
• Professional Development Budget
• Team hangouts and events
• Office food
• Social events

Before you apply

• This is an evergreen posting to build a pipeline of qualified candidates.
• There may not be an immediate opening today.
• Candidates typically enter the interview process once a relevant opening becomes available.

About the company

Feathr is a nonprofit marketing platform trusted by over 1,300 nonprofits. Its software equips nonprofits with tools to build connections and grow impact.