Sr. Content Designer

The role

You will shape how the company communicates with patients throughout their healthcare journey. You will turn complex healthcare information into clear language and work with product managers, designers, and lifecycle marketers to tell a cohesive story.

What you will do

• Shape how the company communicates with patients throughout their healthcare journey
• Develop and test different messaging and positioning concepts using data and patient feedback
• Write copy for product experiences, emails, push notifications, and other channels
• Collaborate with product managers, designers, and lifecycle marketers
• Turn complex healthcare information into approachable language
• Apply and evolve the Felix voice
• Take work from early concepts through writing, review, delivery, and iteration
• Develop practical guidelines, tools, and processes including AI-powered approaches
• Strengthen writing across the company through feedback, coaching, and critique

Required qualifications

• 5+ years of relevant experience in content design, UX writing, or copywriting for a consumer-facing digital product or service
• A strong portfolio demonstrating hands-on experience writing across product experiences and customer communications
• Excellent writing and editing skills
• Strong editorial judgement and attention to detail
• Experience with AI writing tools
• Ability to explain thinking, collaborate across disciplines, and manage competing priorities in a fast-paced startup environment
• Resourcefulness and initiative to build the practice from the ground up

Benefits

• Full medical, dental and vision benefits
• Maternity/paternity policy
• 4 weeks vacation (3 weeks anytime + 1 week during the holidays)
• Competitive compensation
• Stock option grant
• Remote first, work from anywhere in Canada
• Professional development opportunities

About the company

Felix is a digital healthcare company founded in 2019 that provides online treatment, prescription delivery and ongoing care for Canadians.